These terms govern your access to and use of the AI Smart Receptionist service, our website, and all related products offered by AI Solutions Canada. Please read them carefully before using our Services.
By accessing or using any product, service, or website operated by AI Solutions Canada Inc. ("AI Solutions Canada," "we," "us," or "our"), including the AI Smart Receptionist and aisolutionscanada.ca (collectively, the "Services"), you agree to be bound by these Terms of Use ("Terms").
If you are using the Services on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" include that entity.
If you do not agree to these Terms, you must not access or use the Services.
Using our service means you've read and accepted these terms. If you're signing up on behalf of your business, you're confirming you have the authority to do so.
The following definitions apply throughout these Terms:
AI Solutions Canada provides the AI Smart Receptionist — an AI-powered call answering and booking service for small businesses. The core features of the Services include:
The specific features available to you depend on your Subscription plan. We reserve the right to modify, add, or remove features from any plan upon reasonable notice to Subscribers.
You must be at least 18 years of age and a resident of Canada, or authorised to enter into contracts on behalf of a Canadian business entity, to create an account. By registering, you confirm that you meet these requirements.
When creating an account, you agree to provide accurate, current, and complete information. You are responsible for keeping your account information up to date, including your billing information and contact email address.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at the contact information in Section 19 if you suspect any unauthorised use of your account or any other security breach.
AI Solutions Canada is not liable for any loss or damage arising from your failure to maintain the security of your account credentials.
Each Subscription is associated with one business entity and one primary phone number unless you are on an Enterprise plan that explicitly permits multi-location or multi-number configurations. Creating multiple accounts to circumvent plan limits is a violation of these Terms.
The Services are offered on a monthly subscription basis. Current plan details, pricing, and included features are described on our Pricing page. We reserve the right to change plan pricing upon at least 30 days' written notice to active Subscribers.
Subscriptions are billed monthly in advance on the anniversary of your subscription start date. If you upgrade your plan mid-cycle, the difference is prorated and charged immediately. If you downgrade, the new rate applies at the start of the next billing cycle.
By providing a payment method, you authorise AI Solutions Canada to charge your chosen payment method for all fees associated with your Subscription. All fees are stated in Canadian dollars and are exclusive of applicable taxes unless otherwise stated.
If a payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 7 days, we may suspend your account until payment is received. Accounts suspended for non-payment for more than 30 days may be terminated.
You are responsible for all applicable taxes, including HST/GST, arising from your use of the Services. Where required by law, AI Solutions Canada will collect and remit applicable taxes on your behalf.
All fees paid are non-refundable except as expressly required by applicable Canadian consumer protection legislation. If you cancel your Subscription, you will continue to have access to the Services until the end of your current billing period. We do not provide partial-month refunds upon cancellation.
You may cancel your Subscription at any time by clicking "Cancel" in your dashboard, or by contacting us at the details in Section 19. Cancellations take effect at the end of the current billing period. You will not be charged for subsequent periods after cancellation. There are no cancellation fees or penalties.
As an alternative to cancellation, you may pause your Subscription at any time by clicking "Pause" in your dashboard or dialling #72 from any phone. Pause resumes by clicking "Resume" or dialling #71. Paused accounts are not billed during the pause period (up to the terms of your plan).
We offer free trial periods on all Subscription plans (7 days for Individual, 14 days for Business, 30 days for Enterprise). During a free trial, you have access to all features of the relevant plan at no charge.
No credit card is required to begin a free trial. At the end of the trial period, if you choose to continue, you will be asked to provide a payment method to activate a paid Subscription. If you do not activate a paid Subscription, your access to the Services will end.
Free trials are available once per Subscriber. Creating multiple accounts to obtain repeated free trials is a violation of these Terms and may result in suspension or termination of all associated accounts.
Call data, recordings, and configurations created during a free trial may be deleted if you do not convert to a paid Subscription. We recommend downloading any recordings you wish to keep before your trial ends.
You agree to use the Services only for lawful purposes and in a manner consistent with all applicable laws, regulations, and these Terms. In particular, you agree that:
The following uses of the Services are strictly prohibited. Violation of this section may result in immediate suspension or termination of your account without refund:
We take prohibited use seriously. We reserve the right to investigate suspected violations and to cooperate with law enforcement authorities. Accounts found to be in violation may be suspended immediately and permanently without notice.
You retain full ownership of all Subscriber Content — including your business configurations, customer call data, recordings, transcripts, and booking information. AI Solutions Canada does not claim any ownership rights over your data.
By using the Services, you grant AI Solutions Canada a limited, non-exclusive licence to process, store, and use your Subscriber Content solely for the purpose of providing the Services to you. This licence terminates when your Subscription ends and your data is deleted in accordance with our retention policy.
As the Subscriber, you are the data controller for any personal information collected from your Callers through the Smart Receptionist. You are responsible for:
You may download your call recordings, transcripts, and account data from your dashboard at any time during your Subscription. Upon cancellation, we recommend downloading any data you wish to retain before your account is closed. After account closure, we are not obligated to retain or provide access to your data.
AI Solutions Canada may use aggregated, de-identified data derived from usage of the Services to improve the AI, develop new features, and conduct research. This data cannot be used to identify you or your customers. It is not sold to third parties.
The Services, including the AI technology, software, interface, branding, content, and documentation, are the intellectual property of AI Solutions Canada Inc. and are protected by Canadian and international copyright, trademark, and other intellectual property laws.
These Terms do not grant you any right, title, or interest in our intellectual property beyond the limited right to use the Services as described herein.
If you provide us with feedback, suggestions, or ideas about the Services ("Feedback"), you grant AI Solutions Canada a perpetual, irrevocable, royalty-free licence to use that Feedback for any purpose, including incorporating it into the Services, without any obligation to compensate you.
You agree not to copy, modify, distribute, sell, sublicense, reverse-engineer, decompile, or create derivative works from any part of the Services without our prior written consent.
The Services integrate with third-party platforms such as Google Calendar, Microsoft Outlook, Jobber, Housecall Pro, Jane App, Twilio, and others (collectively, "Third-Party Services") at your direction.
Your use of Third-Party Services is governed by the terms and privacy policies of those platforms. AI Solutions Canada is not responsible for the availability, accuracy, or conduct of any Third-Party Service.
By connecting a Third-Party Service to your Smart Receptionist account, you authorise AI Solutions Canada to share data with that service as necessary to fulfil the integration. You represent that you have the right to authorise this data sharing.
If a Third-Party Service changes its API, terms, or availability in a way that affects our integration, we will make reasonable efforts to maintain the integration but cannot guarantee uninterrupted connectivity with any third-party platform.
AI Solutions Canada targets 99% uptime for the Smart Receptionist service. Enterprise plan Subscribers receive an SLA guarantee with defined uptime commitments and remedies for outages that exceed the guaranteed threshold.
For Individual and Business plan Subscribers, we make commercially reasonable efforts to maintain high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance wherever possible.
Factors outside our reasonable control — including telecommunications outages, third-party service failures, force majeure events, and internet infrastructure issues — may affect service availability. We are not liable for service disruptions caused by such factors.
In the event of a service outage affecting call answering, calls will typically default to your existing voicemail or call handling setting on your phone carrier.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
AI Solutions Canada does not warrant that:
The Smart Receptionist is a general-purpose AI call handling tool. Businesses operating in regulated industries — including healthcare, law, and finance — are responsible for ensuring that their use of the Services complies with all applicable professional and regulatory requirements. The Services are not a substitute for professional judgment or required disclosures.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, IN NO EVENT SHALL AI SOLUTIONS CANADA INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:
In no event shall our total aggregate liability to you for all claims arising under or in connection with these Terms or the Services exceed the total Subscription fees you paid to us in the three (3) calendar months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law. Nothing in these Terms limits liability that cannot be excluded by law, including liability for gross negligence, fraud, or wilful misconduct.
You agree to indemnify, defend, and hold harmless AI Solutions Canada Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
You may terminate your Subscription at any time by cancelling through your dashboard or contacting us at the details in Section 19. Termination takes effect at the end of the current billing period and you will not be charged for subsequent periods. There are no termination fees.
We may suspend or terminate your account and access to the Services immediately and without notice if:
We may also terminate the Services generally with 30 days' written notice to all active Subscribers. In such an event, we will provide a prorated refund of prepaid fees for the unused portion of your Subscription.
Upon termination, your right to access the Services ends immediately. Subscriber Content will be deleted within 30 days of account closure, in accordance with our data retention policy. Sections of these Terms that by their nature should survive termination will remain in effect, including Sections 9, 10, 13, 14, 15, and 18.
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will:
Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with material changes, you may cancel your Subscription before the changes take effect at no penalty.
For changes that are non-material (such as clarifications, typographical corrections, or changes required by law), we may update the Terms without prior notice.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
We encourage you to contact us first if you have a concern about the Services or these Terms. Most issues can be resolved quickly and informally. Contact us at the details in Section 19 and we will respond within 5 business days.
If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of the Province of Ontario for resolution. You waive any objection to the personal jurisdiction of such courts.
These Terms are written in English. If a translated version is provided for convenience, the English version shall prevail in the event of any inconsistency.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any order confirmation or written agreement executed between you and AI Solutions Canada, constitute the entire agreement between you and AI Solutions Canada with respect to the Services and supersede all prior agreements, understandings, and representations.
If you have questions about these Terms of Use, wish to report a violation, or need to contact us for any legal matter, please reach us through the following channels:
These Terms of Use were last updated on January 1, 2026. AI Solutions Canada Inc. is incorporated in Ontario, Canada.
We're happy to explain any section in plain language. Reach out and we'll respond within one business day.
